Refund policy
1. Return Eligibility
Products are eligible for return if:
- They are unused and in original packaging
- Returned within [7 DAYS] of delivery
- Damaged or defective items are reported promptly
2. Return Timeframe
You must initiate a return within [7 DAYS] of receiving your order.
3. Refund Process
Once your return is received and inspected, refunds will be processed within [REFUND PROCESSING TIME].
Refunds will be issued to the original payment method.
4. Exchanges
We offer exchanges for defective or damaged products, subject to availability.
5. Damaged or Defective Items
If you receive a damaged product, contact us within 48 hours at:
📧 [EMAIL - sheepraenterprises@gmail.com
Include photos/videos for faster resolution.
6. Non-Returnable Items
- Used or damaged (not due to delivery)
- Items without original packaging
- Certain hygiene-sensitive products
7. Return Shipping Costs
Return shipping costs are:
- Free for defective/damaged products
- Customer-paid for other returns